Customer Support
Explore our comprehensive support library to find answers to all your questions. Access detailed product guides, review warranty information, learn about proper care and maintenance, and browse our FAQ section for quick solutions.
Product Guide
Care & Maintenance
Warranty Details
FAQ
-
Sylvanix deck boards have an unmatched realistic wood look and feel due to a proprietary wire brush treatment. Our wire brush treatment helps to remove gloss off of the surface of the deck board while increasing slip resistance. We also offer the industry’s first dual color deck board (found in our Elite Collection decking) which creates less SKU’s and inventory demand for our partners. Sylvanix also prides itself on density and overall strength which is second to none.
-
One of the great strengths of Sylvanix is our commitment to sustainability and protecting our world. All Sylvanix products are made using recycled plastic and recycled wood. The plastic used in our products is known as HDPE (High-density polyethylene) and it comes from post-consumer plastics in the United States. Here are some commonly recycled items which end up in Sylvanix products because of our use of recycled HDPE usage: milk bottles, food and cosmetic containers, pails, grocery bags, and more. The wood in our products is post-manufacturing Eucalyptus hardwood that has been collected to create our beautiful decking.
-
Recommended joist spacing will depend on your particular application. In most residential applications, Sylvanix decking will be installed 16” on center when your deck board is 90 degrees or perpendicular to your joist. If your Sylvanix decking is running on a 45-degree angle, you will install your Sylvanix decking 12” on center. For more detailed installation information on Sylvanix deck boards, please refer to our Installation Guide.
-
All Sylvanix grooved decking products feature a universal groove that is compatible with all hidden fastening systems designed for use with composite decking. Any universal fastener will maintain the warranty. Hidden fasteners must be used at every joist. Always follow the manufacturer’s instructions to install hidden fasteners.
Sylvanix also recommends the use of stainless steel composite screws for all face-fastening applications. Starborn Industries makes a color matched screw for a cleaner, finished look. More information can be found at www.starbornindustries.com.
Not sure if your suggested fastening method is a good fit for your upcoming Sylvanix deck, please contact us here.
-
At the current time, Sylvanix does not offer a railing solution but we are seeing demand for a high quality, low maintenance railing solution and are exploring future options.
-
Riser and fascia boards are wider and slimmer variations of a normal composite deck board. These boards act as a covering and are not structural elements. Riser boards are commonly used on stairs to help you achieve the perfect stair height, while fascia boards are commonly used to trim or skirt around your deck, covering up your joists underneath. Riser and fascia boards are not necessary to create a beautiful Sylvanix deck, but they do help to add aesthetic appeal and put the finishing touch on your outdoor oasis.
-
Yes, Sylvanix has a complete product offering for both the Elite Collection and Skyline Series, with riser and fascia boards available. With our riser and fascia boards, the boards are not finished on both sides, as only one side needs to be exposed for their use.
-
Sylvanix currently offers decking across the Elite Collection and Skyline Series in 12', 16', and 20' grooved profiles. Grooved boards are designed for hidden fastening systems and allow for a seamless deck surface free of visible screws, etc. We also offer 20' deck boards in a square edge profile. These square edge boards are commonly used to trim or picture frame your deck and give a more polished presentation since the sides of the board do not have visible grooves. Lastly, we offer both riser and fascia boards in 12’ lengths.
-
The cap of a deck board is the exterior layer of plastic covering the entire board (except for the cut sides of the board, which expose the core of the board). The exterior surface of Sylvanix decking is made of polymer plastic. It receives our proprietary wire brush treatment to create the most realistic wood emulation with the benefits of engineered plastic.
-
Yes, as with all materials there is thermal expansion and contraction. Sylvanix deck boards normally have a finite amount of thermal expansion and contraction depending on your environment and seasonal temperatures. As such, we recommend specific spacing instructions depending on your location and local temperatures. Please refer to our Installation Guide for more detailed information on spacing considerations.
-
Sylvanix products carry a 25 year stain, fade, rot, warp, split, and splinter warranty. For more detailed information, please refer to our Product Warranty and Stain & Fade Warranty.
-
As with most products that receive multiple hours of sunlight, Sylvanix deck boards may be warm in the summer months, but should never get hot enough to burn you. As a good rule of thumb, darker colors will get warmer in the sun.
-
Sylvanix decking products carry a MSRP (manufacturer suggested retail price) which vary nationwide as shipping cost and other factors influence the final price. Sylvanix products were designed to outclass the competition and deliver a better overall value for the money. Sylvanix products are an investment in your outdoor living space meant to be enjoyed for many years. Ready to crunch some numbers? Click here to use our handy cost calculator and get an instant price estimate for your decking materials.
-
Sylvanix stands behind our products and designs products to outlast our warranty. When the time comes for the replacement of your Sylvanix products, we hope to have a recycling program established.
-
Sylvanix products are designed with low maintenance in mind. Sylvanix products can be washed with soapy water and a soft bristled brush.
-
Sylvanix decking products are currently Class C compliant. We also offer specific WUI-approved versions of our decking products, which meet the Wildland Urban Interface (WUI) Building Materials requirements set by the California Office of the State Fire Marshal (OSFM).
-
Sylvanix products do not require any additional cutting or treating of the board ends.
-
Sylvanix is currently in the process of adding screw plugs to our product lineup and should have an update shortly. In the meantime, Starborn is a strategic partner that offers a full line of color-matched screws for all Sylvanix decking.
-
In general, you should avoid using planter boxes that have metal parts making direct contact with Sylvanix deck boards. You should also avoid using any unbreathable materials (such as latex) covering Sylvanix deck boards.
-
In general, Sylvanix decking is durable enough to have ceramic pots sit directly on it, but pots should be moved around frequently to avoid (1) water drained from pots staying in one specific area of the deck for extended periods of time and (2) consistently heavy items staying in one specific area of the deck for extended periods of time.
-
There is no issue with chlorine from the pool splashing on the deck boards and impacting the finish. Please note that our composite decking resists staining from chlorine water, some staining can be noticeable as chlorinated water drains/evaporates and leaves chemicals behind. In this case, stains may be easily removed using water and a soft brush.